Insights for Retention Leaders
Whitepapers, guides, and reports to help you build a best-in-class retention operation.
The AI Frontier: From Data to Action
A CIO/CTO whitepaper on the AI Frontier extension layer — how CLI, Skills and MCP turn the platform into a governed capability surface, and how SoCode and SoTag let teams operate it in plain language.
CIP Product & Technology Whitepaper
A 32-page technical deep-dive into the SocialHub.AI Customer Intelligence Platform architecture.
The Cost Thesis of Loyalty
Why retention — not acquisition — is the highest-ROI lever, and how the loop compounds it.
Coupon Solution Whitepaper
A 24-page guide to designing, issuing, and redeeming coupons across channels with full lifecycle control.
Supermarket Marketing Campaign Whitepaper
A 23-page playbook for planning and running data-driven marketing campaigns in supermarket retail.
Omnichannel Supermarket Behavior Solution
A 34-page solution for unifying online and in-store shopper behavior into one real-time member profile.
Supermarket Customer Communication Solution
A 32-page framework for orchestrating personalized, multi-channel customer communication in retail.
Supermarket Retail Customer Tag Solution
A 32-page approach to building a rich customer tagging system that powers segmentation and targeting.
Build on SocialHub
Connect your AI agents over a governed MCP server, operate the platform from Claude Code with SoCode, and integrate via the REST API and member-portal embed.