Privacy Policy
Last updated: January 1
1. Introduction
SocialHub Inc. ("SocialHub.AI," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, company name, and job title when you fill out forms on our website.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
AI Chat Assistant
Our website offers an AI-powered chat assistant to answer questions about SocialHub.AI. Conversations are processed by a third-party large language model provider and may be stored, together with any contact details you choose to share (such as your email, name, or company), so our team can follow up and improve the assistant. We retain chat transcripts for up to 90 days. Please do not enter passwords, payment-card numbers, or other sensitive information into the chat. Your rights below — including access and deletion — apply to chat data as well.
Website Analytics
We run our own first-party, privacy-respecting website analytics to understand how visitors find and use this site (pages viewed, referral source, approximate country, device type, and time on page). We use a randomly generated anonymous identifier stored in your browser — not your name, email, or IP address (we do not store raw IP addresses). We do not sell this data or share it with third-party ad networks. We honor the Global Privacy Control (GPC) and Do Not Track signals: if your browser sends either, we do not track your visit. Anonymous analytics identifiers are retained for up to 13 months and detailed event records for up to 90 days.
3. How We Use Your Information
- To respond to your inquiries and provide customer support
- To send you information about our products and services (with your consent)
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Data Sharing
We do not sell your personal information. We may share your data with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
5. Data Security
We implement industry-standard security measures including encryption (AES-256 at rest, TLS 1.3 in transit), access controls, and regular security audits. Our platform is SOC 2 Type II certified.
6. Your Rights
Depending on your location, you may have the following rights:
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your data
- Right to restrict processing
- Right to data portability
- Right to opt out of marketing communications
7. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place in compliance with applicable data protection laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this privacy policy, please contact us at:
SocialHub Inc.
314, 8015 SE 28th St, Mercer Island, WA 98040
Email: contact@socialhub.ai