Flash Service Terms

These Flash Service Terms ("Terms") are a binding agreement between SocialHub Inc. ("SocialHub.AI," "we," "our," or "us") and the organization that subscribes to or uses the Flash platform ("Customer," "you," or "your"). By signing an order, clicking to accept, or accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Definitions

• "Service" means the Flash platform, including its Agentic Retention Loop, AI agents, marketing automation, loyalty and member features, integrations, APIs, and related documentation that we make available to you.
• "Order" means an ordering document, online sign-up, or subscription plan that references these Terms.
• "Subscription Term" means the period for which access to the Service is purchased.
• "Authorized Users" means your employees or contractors whom you permit to use the Service under your account.
• "Customer Data" means data, including member and end-consumer personal data, that you or your Authorized Users submit to or collect through the Service.

2. The Service & Access

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Service during the Subscription Term for your internal business purposes. You are responsible for your Authorized Users' compliance with these Terms, for the security of account credentials and API keys issued to you, and for all activity that occurs under your account.

3. Orders, Fees & Payment

Fees are set out in your Order. Unless stated otherwise, fees are invoiced in advance, are non-refundable except as expressly provided, and are exclusive of taxes. Subscriptions renew for successive periods unless either party gives notice of non-renewal before the end of the then-current term. We may suspend access for overdue amounts after reasonable notice.

4. Customer Data, Privacy & Security

As between the parties, you own all Customer Data. You grant us the right to process Customer Data solely to provide, secure, and support the Service. Where we process personal data on your behalf, we do so as your processor under a Data Processing Agreement, which is available on request and forms part of these Terms where applicable. Our security practices, certifications, and data-protection commitments are described on our Trust & Security page, and consumer privacy is addressed in our Privacy Policy. You are responsible for having a lawful basis and any required consents for the Customer Data you process through the Service.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Send messages without the consents and opt-outs required by applicable law (including anti-spam, telemarketing, and data protection laws), or send unlawful, deceptive, or harmful content.
• Upload data you have no right to process, or use the Service to violate the privacy or rights of any person.
• Attempt to gain unauthorized access to, probe, or disrupt the Service or related systems, or exceed documented rate limits.
• Reverse engineer, decompile, resell, or use the Service to build a competing product, except to the extent this restriction is prohibited by law.
• Use AI features to generate content that is unlawful or that you are not permitted to send to your recipients.

6. Third-Party Integrations

The Service can connect to third-party products and platforms (for example commerce, ERP, advertising, messaging, and data services such as Shopify, SAP, NetSuite, and ad networks). Your use of any third-party product is governed by that provider's terms, and you authorize us to exchange Customer Data with it as needed to operate the integration you enable. We are not responsible for third-party products or for their availability, and any such integration is provided on an "as available" basis.

7. Intellectual Property

The Service and all content, software, models, and trademarks within it are owned by SocialHub Inc. or its licensors and are protected by applicable intellectual property laws. These Terms grant you only the limited right to use the Service and do not transfer any ownership. If you provide feedback, you grant us a perpetual, royalty-free license to use it. We may compile aggregated and de-identified statistics that do not identify you or any individual to operate and improve the Service.

8. Confidentiality

Each party may access the other's confidential information and agrees to use it only to perform under these Terms and to protect it with reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

9. Warranties & Disclaimers

We warrant that the Service will perform materially in accordance with its documentation during the Subscription Term. Except for this warranty, the Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI-generated outputs will be accurate, complete, or suitable for your purposes; you are responsible for reviewing outputs before you rely on or send them.

10. Limitation of Liability

To the maximum extent permitted by law, SocialHub Inc. and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, arising out of or in connection with the Service. Our aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amounts paid by you to us for the Service in the twelve months preceding the claim.

11. Term & Termination

These Terms remain in effect for the Subscription Term and any renewals. Either party may terminate for the other's material breach that remains uncured for thirty days after written notice. We may suspend the Service for a violation of Section 5 that poses a security, legal, or operational risk. On termination, your right to use the Service ends; on request within thirty days after termination we will make Customer Data available for export, after which we may delete it in accordance with our retention and deletion practices.

12. Changes to the Service & These Terms

We may improve or modify the Service over time. We may revise these Terms; we will post the updated Terms on this page and update the "Last updated" date, and for material changes we will provide reasonable notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Washington, United States.

14. Contact Us

If you have questions about these Terms, please contact us at:

SocialHub Inc.

314, 8015 SE 28th St, Mercer Island, WA 98040

Email: business@socialhub.ai